Cookies Policy

At Lotus Casino, we use cookies to provide you with the best possible browsing experience and site functionality. Cookies are small files that contain information about your online interactions with our website.

What are Cookies?

Cookies are text files that are stored on your device (such as a computer or mobile phone) when you visit a website. They contain data such as your login credentials, language preferences, and other settings to improve your experience on the site.

Why do we use Cookies?

We use cookies for several reasons:

• To remember your login details so that you don't need to log in every time you visit our site
• To store your language preferences so that we can display content in the correct language
• To track which pages of the site are most popular and make improvements based on this information
• To personalize your experience by showing relevant content based on your previous interactions with our site

Types of Cookies:

There are several types of cookies used on our website, including:

Essential Cookies:

These cookies are necessary for the proper functioning of our website. They allow us to remember your login details and store other essential information.

• auth-token: Stores your login credentials
• lang: Stores your preferred language

Session Cookies:

These cookies are deleted when you close your browser session. They include:

• session-id: A unique identifier for each browsing session
• last-visited: Stores the date and time of your last visit to our site

Persistent Cookies:

These cookies remain stored on your device even after closing your browser session.

• preferences: Stores your language preferences, font size, and other display settings
• notification: Tracks whether you have dismissed any notifications or alerts displayed by the website

Analytics and Performance Cookies:

We use third-party analytics tools to help us understand how our users interact with our site. These cookies track activity on our site but do not collect personal information.

• _ga, _gid, _gat: Used for Google Analytics tracking
• matomo-session-id, matomo-visit-token: Used by Matomo (formerly Piwik) analytics tool

Preference and Language Settings:

You can change your language preferences or opt-out of cookies at any time. Simply follow the instructions below.

• To modify your cookie settings, visit our Cookie Control Page
• To manage browser-specific cookie controls (e.g., Chrome, Firefox), refer to each browser's support documentation

Browser Storage Technologies:

In addition to cookies, we use other technologies to store user preferences on the client-side. This includes:

• LocalStorage: Stores data locally within the web page
• IndexedDB: Allows for more complex storage structures and offline access to stored data

These technologies provide a convenient way for users to personalize their experience but do not compromise security.

Third-Party Integrations:

We have integrated third-party services on our site, such as social media buttons or chat widgets. These integrations may use cookies to track user interactions with these external tools.

• Google: Tracks activity and usage patterns (e.g., Google Analytics)
• Facebook: Enables sharing and social interaction features
• Twitter: Allows for sharing content within the Twitter platform

Marketing or Communication Preferences:

We provide options for users to opt-in or out of marketing communications from us. You can exercise this choice by adjusting your cookie settings.

• Follow the instructions on our Cookie Control Page to manage email preferences
• Contact our support team directly if you have specific requests

Security-Related Cookies:

We use security-related cookies to help prevent potential threats and maintain site integrity.

• security-token: Stores a token generated by the web server for validating secure sessions
• csrf-protect: Protects against Cross-Site Request Forgery attacks

Browser Cookie Controls:

Your browser includes built-in controls to manage cookie settings. Explore these features within your browser's configuration options.

• Chrome: Visit chrome://settings/content/cookies
• Firefox: Go to about:preferences#privacy-and-security
• Safari (on macOS): Open Preferences > Privacy and select the "Always Block" or "Allow from this Domain" options

Clearing or Disabling Cookies:

If you wish to clear cookies stored on your device, refer to our browser-specific instructions below.

• Clear Cookies in Chrome: Go to chrome://settings/content/cookies and click "Remove all website data"
• Delete Firefox Cookies: Visit about:preferences#privacy-and-security > Delete private data
• Safari (on macOS): Clear cookies by going to Preferences > Privacy > Advanced > Remove Now

Site Functionality Impact when Cookies are Disabled:

Please note that disabling or deleting cookies may affect the functionality and performance of our site. Some features might not work as expected, while others could be impacted entirely.

• Login sessions: You will need to log in each time you visit
• Language preferences: Your display settings (language) won't persist between visits
• Tracking information for analytics purposes

If cookies are disabled or cleared regularly, we recommend registering with the site and using a browser that supports cookies so as not to lose progress while improving your experience.

Technical Diagnostics and Performance Optimisation:

We may use technical diagnostics tools to improve our website's performance. These diagnostic tests gather aggregated data on system load times and error rates without storing any identifiable user information.

• Analytics Tools: Collects server-side metrics, such as traffic patterns, server response time
• A/B Testing Platforms: Enables testing of new design changes without affecting live content

By using these diagnostics, we can refine our site's performance to deliver the best browsing experience possible for all visitors.

Aggregated Analytics Information:

Our analytics tools collect aggregate data about how users interact with our website. We use this information to make informed decisions on layout improvements and updates.

• Page views: Analyzes which pages are viewed most often
• Engagement metrics (click-through rates): Measures the level of engagement among users

This aggregated analysis allows us to tailor content accordingly, providing better results for you without compromising data security or user anonymity.

User Experience Improvements:

We continually assess our site's performance and identify areas where improvements can be made. These include updates related to layout, navigation, speed, accessibility features and personalisation options based on real-time interaction trends collected by analytics platforms like those used here.

By improving your browsing experience through targeted enhancements such as layout adjustments for readability and colour palette changes aimed at aesthetics while implementing solutions that benefit people with different abilities, we create a positive atmosphere where users feel valued without intrusiveness.

We hope you have found the information about cookies provided in this document to be informative. For further questions or concerns regarding cookie policy or data protection matters please visit our website and access support materials relevant to specific platforms and use cases covered by section guidelines outlined under topic descriptions included herein above, so as not only protect user rights but maintain trust within a mutually beneficial ecosystem which considers both the privacy requirements of users whilst upholding company standards for online experiences.

If you need help with anything else please feel free to contact our support team through various channels (phone call, chatbox on-site or via email).