Acceptance of the Terms
By accessing and using Lotus Casino, you agree to be bound by these Terms & Conditions (the "Terms"). These Terms are a binding contract between you and Lotus Casino, outlining the rules for your use of our platform.
Eligibility Requirements
To access our platform, you must meet certain eligibility requirements. You must be at least 18 years old (or the minimum age required by law in your jurisdiction), have a valid email address, and agree to provide accurate identification information when registering an account with us.
Minimum Age Requirements
The minimum age requirement for using Lotus Casino is 18 years old, except where otherwise permitted by local laws or regulations. If you are under 18, please do not use our platform.
Geographic Restrictions
Our services are intended for users in specific geographic regions only. By accessing and using our platform, you confirm that your location falls within the allowed region(s) as defined by Lotus Casino.
Account Registration Rules
When registering an account with us, you must provide accurate information about yourself, including your name, date of birth, address, email address, and phone number. We reserve the right to request additional verification documents or proof of identity at any time.
One-Account-Per-User Policies
You are only allowed to hold one active account with Lotus Casino per individual user. Creating multiple accounts is strictly prohibited and may result in suspension or closure of all related accounts.
Identity Verification and KYC
Lotus Casino reserves the right to request identification verification documents (e.g., passport, driver's license) from you at any time. We use a Know Your Customer (KYC) policy to ensure that all users are legitimate individuals and comply with applicable laws and regulations. By registering an account with us, you consent to our KYC procedures.
Account Accuracy Obligations
You must keep your account information accurate and up-to-date. Failing to do so may result in suspension or closure of your account without notice.
Account Security Responsibilities
It is your responsibility to ensure that your login credentials (username, password) are kept confidential and secure. You agree not to share or transfer these with anyone else.
Login Credentials and Password Protection
You must choose a unique username and strong password for your Lotus Casino account. Our platform does not store your plaintext passwords; however, you should still keep them safe from unauthorized access.
Restricted Behaviour and Prohibited Activities
Lotus Casino reserves the right to suspend or close an account at its discretion if we believe that our terms have been breached by a user's actions (including but not limited to: suspected fraud, money laundering, bonus abuse). Prohibited activities include:
Bonus and Promotion Rules
All bonuses and promotions offered by Lotus Casino are subject to specific rules and terms outlined on our website. By accepting a bonus, you agree to abide by these conditions.
Wagering and Gameplay Conditions
Lotus Casino games are played under their own respective rules, which may be accessed through the game itself or via the platform's general information section.
You must maintain accurate account information, including your username, password, email address, phone number, date of birth, and any other required details. Failing to do so may result in suspension or closure of your account without notice.
Self-Exclusion and Account Restrictions
If you wish to take a break from gaming with Lotus Casino (known as self-exclusion), please contact our support team for assistance. We reserve the right to suspend or close your account at any time, including during periods of inactivity.
Game Fairness and RNG Systems
All games offered through Lotus Casino are regularly reviewed by third-party auditors (e.g., eCOGRA) to ensure fairness and randomness. Results from our games are solely determined by chance using Random Number Generators (RNGs).
Before withdrawing, please note the following:
Verification Before Withdrawals
For security reasons, we may ask you to verify certain details (e.g., name and address) prior to making a withdrawal. This helps prevent unauthorized transactions and money laundering.
In cases of technical issues affecting gameplay (including but not limited to server downtime), the game will be paused until normal service is resumed, if at all possible.
Responsible Gambling Expectations
Lotus Casino aims to promote responsible gaming practices through our platform. We encourage users to set their own deposit limits and to take regular breaks from playing games.
If you are experiencing problems with gaming (e.g., unable to control your spending), we recommend exploring the following resources:
Self-Exclusion is a permanent ban from using our services. If you decide to self-exclude yourself from Lotus Casino's platform:
Suspension or Closure of Accounts
We reserve the right to suspend or close any account at our discretion if we suspect that you have breached these Terms (including but not limited to engaging in bonus abuse, fraudulent activities). By accessing and using Lotus Casino's platform, you agree to accept this decision without notice or appeal.
